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Ref.Z711.M54 1996
Copies In: 1
Copies Owned: 1
Book Book
TITLE: Customer service & innovation in libraries / Glenn Miller.
ADDED TITLE: Customer service and innovation in libraries
AUTHOR: Miller, Glenn, 1937-
SERIES: The Highsmith Press handbook series
PUBLISHED: Fort Atkinson, WI : Highsmith Press, c1996.
DESCRIPTION: 93 p. : ill. ; 28 cm.
NOTES: Includes index.
NOTES: Change, innovation & customer service -- Greeter -- Shelving maintenance -- Storytelling -- Bookstore -- Legal resources in the public library -- Blackwatch : the overnight crew -- Pallers, the big easy -- Popular books -- Reference service -- Reference runner -- Drive-up window -- Books by mail -- Autodelivery -- Kidsmail -- Outlets.
NOTES: Retired library director Glenn Miller proposes some uncommon changes in library services that will save time and money and provide better customer services.
NOTES: Interest level: Professional
SUBJECT: Libraries and readers--United States.
SUBJECT: Library services.

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