Title Information
HD53.B353 2006
Copies In
: 1
Copies Owned: 1
Book
TITLE:
Measure what matters to customers : using key predictive indicators / Ronald J. Baker.
AUTHOR:
Baker, Ronald J. (Ronald Joseph), 1962-
PUBLISHED:
Hoboken, N.J. : Wiley, c2006.
DESCRIPTION:
xxii, 186 p. : ill. ; 24 cm.
NOTES:
Includes bibliographical references (p. 163-169) and index.
NOTES:
The canary in the coal mine -- The economy of mind -- The old business equation -- The new business equation -- Pantometrists : counting for the sake of counting -- The gospel of efficiency -- All learning starts with theory -- Constructing a theory -- Pantometry versus theory -- Measures that matter -- Developing KPIs for your company -- Increasing knowledge worker effectiveness -- Managing by results versus managing by means -- Human capital, not cattle -- The moral hazards of measurements -- The dreamers versus the pantometrists.
SUBJECT:
Intellectual capital.
SUBJECT:
Knowledge management.
SUBJECT:
Success in business.
©2003 Follett Software Company
Title Information
Title Information