Title Information
HF5415.5.M666 1989
Copies In
: 1
Copies Owned: 1
Book
TITLE:
Calming upset customers : staying effective during unpleasant situations / Rebecca L. Morgan.
AUTHOR:
Morgan, Rebecca L.
PUBLISHED:
Los Altos, CA : Crisp Publications, c1989.
DESCRIPTION:
iii, 65 p. : ill. ; 26 cm.
SUBJECT:
Customer services.
SUBJECT:
Consumer complaints.
©2003 Follett Software Company
Title Information
Title Information