Title Information
HF5415.5.D47 1990
Copies In
: 1
Copies Owned: 1
Book
TITLE:
Keep the customer! : making customer service your competitive edge / Robert L. Desatnick.
UNIFORM TITLE:
Managing to keep the customer
AUTHOR:
Desatnick, Robert L.
PUBLISHED:
Boston : Houghton Mifflin, 1990.
DESCRIPTION:
xiii, 182 p. : ill. ; 21 cm.
NOTES:
"Originally published in slightly different form with the title: Managing to keep the customer"--T.p. verso.
NOTES:
Includes bibliographical references (p. [169]-172) and index.
SUBJECT:
Customer services.
SUBJECT:
Customer relations.
©2003 Follett Software Company
Title Information
Title Information