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Z678.L34 2008
Copies In: 1
Copies Owned: 1
Book Book
TITLE: The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
AUTHOR: Laughlin, Sara, 1949-
PUBLISHED: Chicago : American Library Association, 2008.
DESCRIPTION: xiv, 144 p. : ill. ; 28 cm.
NOTES: Includes bibliographical references (p. 137-139) and index.
NOTES: The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
SUBJECT: Library administration--United States.
SUBJECT: Total quality management--United States.
SUBJECT: Library planning--United States.
SUBJECT: Customer services --United States.
SUBJECT: Library Administration --methods.
SUBJECT: Total Quality Management.
SUBJECT: Library Services --organization & administration.
SUBJECT: Program Evaluation.
SUBJECT: Consumer Satisfaction.
ADDED ENTRY: Wilson, Ray W.

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