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Z711.H45 2010
Copies In: 1
Copies Owned: 1
Book Book
TITLE: Assessing service quality : satisfying the expectations of library customers / Peter Hernon + Ellen Altman.
AUTHOR: Hernon, Peter.
PUBLISHED: Chicago : American Library Association, 2010.
DESCRIPTION: xi, 206 p. : ill. ; 28 cm.
EDITION: 2nd ed.
NOTES: Includes bibliographical references and index.
SUBJECT: Public services (Libraries)--Evaluation.
SUBJECT: Public services (Libraries)--United States--Evaluation.
ADDED ENTRY: Altman, Ellen.

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