Title Information
HF5415.5.S885 2009
Copies In
: 1
Copies Owned: 1
Book
TITLE:
Who’s your Gladys? : how to turn even the most difficult customer into your biggest fan / Marilyn Suttle and Lori Jo Vest.
ADDED TITLE:
Who is your Gladys?
AUTHOR:
Suttle, Marilyn.
PUBLISHED:
New York : American Management Association, c2009.
DESCRIPTION:
xiii, 224 p. ; 24 cm.
NOTES:
Includes bibliographical references and index.
NOTES:
Professional movers: who’s your Gladys? -- The Canfield Companies: where’s my refrigerator? -- Paul Reed Smith Guitars: starting from scratch -- Singapore Airlines: the tea service tells the story -- ISCO Industries: a good manhole is hard to find -- The Green Company: who’s going up the ladder? -- Preston Wynne Spa: massaging egos -- ClearVision Optical: SurveyMonkey around -- Sky Lakes Medical Center: take, don’t tell -- Communicore Visual Communications: the happy challenge -- A final review -- The practical points -- Recommended "who’s your Gladys?" resources.
SUBJECT:
Customer services.
SUBJECT:
Customer relations.
SUBJECT:
Interpersonal relations.
SUBJECT:
Customer services --Case studies.
SUBJECT:
Customer relations --Case studies.
ADDED ENTRY:
Vest, Lori Jo.
©2003 Follett Software Company
Title Information
Title Information