Title Information
Z678.L34 2008
Copies In
: 1
Copies Owned: 1
Book
TITLE:
The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson.
AUTHOR:
Laughlin, Sara, 1949-
PUBLISHED:
Chicago : American Library Association, 2008.
DESCRIPTION:
xiv, 144 p. : ill. ; 28 cm.
NOTES:
Includes bibliographical references (p. 137-139) and index.
NOTES:
The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system.
SUBJECT:
Library administration--United States.
SUBJECT:
Total quality management--United States.
SUBJECT:
Library planning--United States.
SUBJECT:
Customer services --United States.
SUBJECT:
Library Administration --methods.
SUBJECT:
Total Quality Management.
SUBJECT:
Library Services --organization & administration.
SUBJECT:
Program Evaluation.
SUBJECT:
Consumer Satisfaction.
ADDED ENTRY:
Wilson, Ray W.
©2003 Follett Software Company
Title Information
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