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Managing calls to the police with 911/311 systems / Lorraine Mazerolle ... [et al.].
Research for practice
Washington, DC (810 Seventh Street, N.W., Washington 20531) : U.S. Dept. of Justice, Ofifce of Justice Programs, National Institute of Justice, 
ii, 11 p. : ill. ; 23 cm.
Also available via Internet from the NCJRS web site. Address as of 6/28/05: http://www.ncjrs.org/pdffiles1/nij/206256.pdf; current access is available via PURL.
Includes bibliographical references (p. 10-11).
Telephone--Emergency reporting systems.
Police communication systems.
Mazerolle, Lorraine Green.
National Institute of Justice (U.S.)
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