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| TITLE: |
A handbook of management and leadership : a guide to managing for results / Michael Armstrong, Tina Stephens. |
| ADDED TITLE: |
Management and leadership |
| AUTHOR: |
Armstrong, Michael, 1928- |
| PUBLISHED: |
London and Sterling, VA : Kogan Page, 2005. |
| DESCRIPTION: |
x, 242 p. ; 25 cm. |
| NOTES: |
Includes bibliographical references and index. |
| NOTES: |
The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management. |
| ELEC. ACCESS: |
http://www.loc.gov/catdir/toc/ecip056/2005001556.html
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| SUBJECT: |
Management--Handbooks, manuals, etc. |
| SUBJECT: |
Leadership--Handbooks, manuals, etc. |
| ADDED ENTRY: |
Stephens, Tina. |
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Title Information
