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Transforming performance measurement : rethinking the way we measure and drive organizational success / Dean R. Spitzer.
Spitzer, Dean R.
New York : American Management Association, c2007.
xiv, 288 p. : ill. ; 24 cm.
Includes bibliographical references (p. 271-276) and index.
Why measurement is so powerful -- When measurement goes bad -- Why measurement goes bad -- Beginning the transformation -- Creating a positive context of measurement -- The focus of measurement -- The integration of measurement -- The interactivity of measurement -- Measurement leadership -- Learning about and from measurement -- The uses and abuses of measurement technology -- Performance measurement maturity -- Transformational measures -- Transformational measurement action plans.
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