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Ref.HD38.15.A76 2005
Copies In: 1
Copies Owned: 1
Book Book
TITLE: A handbook of management and leadership : a guide to managing for results / Michael Armstrong, Tina Stephens.
ADDED TITLE: Management and leadership
AUTHOR: Armstrong, Michael, 1928-
PUBLISHED: London and Sterling, VA : Kogan Page, 2005.
DESCRIPTION: x, 242 p. ; 25 cm.
NOTES: Includes bibliographical references and index.
NOTES: The nature of management -- Leadership -- The role of the manager -- Managerial activities -- Approaches to management -- Making things happen -- Strategic management -- Systems and process management -- Self-development -- The process of change -- The context of change -- Change management -- Basis of customer service -- Approaches to customer service -- Achieving high levels of customer service -- Continuous improvement -- Quality management.
SUBJECT: Management--Handbooks, manuals, etc.
SUBJECT: Leadership--Handbooks, manuals, etc.
ADDED ENTRY: Stephens, Tina.

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